To give our customers maximum flexibility and quality of service, we don’t double-book suites over the same day. This allows us enough time to thoroughly clean and prepare the suite between visitors, which means your suite will always be ready when you arrive. Our rates are therefore calculated on a ‘per calendar day’ basis, irrespective of the time of admission or departure.
Once your booking is confirmed, your suite will be reserved and you’ll be billed for those dates regardless if you pick-up earlier, as we’re unable to re-allocate suites at short notice. Our rates are based on one family per suite, but if you’d prefer they be housed separately, please refer to single suite prices. Due to the unpredictable nature and protection of our furry guests, only cats from the same household are able to share a suite.
|Studio (max.2)||Apartment (max.2)||Deluxe Studio (max.4)||Penthouse (max.5)|
Please note we have a 14 day minimum stay over the Christmas / New Year period.
We welcome cash payments at drop-off or pick-up. We’re unable to process Credit/Debit card payments, but will accept cheque or direct bank transfers, account details are:
Account Number: 129496824
BSB Number: 633-000
Ref Number: please include your surname and/or cat’s name
When making bank transfers, it would be appreciated if, where possible, one single payment could be made; as multiple partial payments often become difficult to track.
We provide premium and spacious accommodation at affordable prices; this means we have a very limited number of suites on offer and have priced them appropriately to ensure we’re able to continue operating, but most importantly, so you can be assured you’re always getting the best value for money for your cat. We offer unique facilities and believe we’re competitively and fairly priced and would love your business; however understand some customers may prefer budget facilities, where other catteries might be better placed to assist. Naturally, if you choose to stay in a quality hotel, you don’t expect to pay hostel prices. Similarly, we won’t compromise on service or quality, and respectfully thank you for not asking us to discount our prices any further. We may offer a discount at our discretion; however no discounts will be offered for Studio suites, stays shorter than one month or during holiday periods.
Additional Services and Costs
- Pet Transport
We’ve partnered with an independent Pet Transport Service and can offer a pick-up/drop-off service to most suburbs in the Sydney Metro area, where cost is based on distance. Examples are roughly $100 to Sydney CBD and $75 to Mona Vale (as at Sep 2017). Aragon Cattery do not charge for arranging this and fees are paid directly to the Transport Service at pick-up/drop-off. Contact us if you would like us to assist in arranging this service. Please note, we act on your behalf under ‘good faith’. If you request the transport, but are un-contactable on the day, you will be liable for the full cost direct to the carrier, irrespective if the pick-up/drop-off was completed. A round trip can take up to 2 hours and incurs fuel and toll costs, which need to be reimbursed.
As part of the lodgement service, we will administer one treatment/dosage per day of medication (e.g. pills, ointment or injection). Additional treatments will incur a surcharge of $2 per treatment, and should be confirmed at time of booking to ensure we’re able to accommodate appropriately.
We provide this service at a cost of $20 per application, covering the cost of the product. If you provide your own product, we will administer it free of charge.
As part of the lodgement service, we provide as standard, dry food throughout the day and one wet meal (e.g. premium pets mince or quality canned food) per day, unless otherwise instructed. Additional meals/feeding require additional staffing to prepare and will incur a surcharge per meal, irrespective if the food is provided. If this is required, please specify at time of booking.
Should your cat require medical attention, we have partnered with a local 24hr on-call Veterinarian. We will admit your cat to the clinic at our discretion should we feel it necessary and in compliance with our industry duty of care policy. Reasonable measures will be taken to contact the owners to advise their cat has been, or will be, admitted. Aragon Cattery will not charge transportation for the initial visit; however each subsequent visit will incur a $30 transport levy. All related veterinarian and hospitalisation costs will need to be settled directly with the clinic at the owner’s expense.
Complimentary digital photos (a one-off set of up to 5) can be provided on request for stays over 30 consecutive days; however for shorter stays, photos can be purchased at a cost of $25 per set (delivered via e-mail).
- Special Opening
The Cattery is open by appointment between opening hours only. Should you need access to pick up/drop off your cat outside of our normal operating hours, this can be pre-arranged for a fee of $100.